Policies, terms & conditions

Things to know before you visit

Aquatic supervision policies

All City of Sydney Leisure Centre's are Keep Watch facilities. This simply means you must keep your children close by when in or near the pool.

Your safety is very important to us so we ask you to follow these safe supervision policies in and around our aquatic areas (including pools and water play areas).

0 - 5 year olds and non-swimmers

Parents must stay within arms reach.

6 - 10 year olds & weak swimmers

Parents must be close, be prepared & maintain constant visual contact.

11 - 14 year olds

Parents must maintain visual contact.

Safe swimwear policy

All centre's are committed to safe swim practices for everyone. This policy is designed to maintain a clean, safe and inviting environment for yourself and all other patrons.

Clothing, other than swimwear, can create problems with water clarity, pool disinfectant and the water filtration system, which may impact the safety of our patrons and staff.

Approved swimwear

Adequate and hygienic, recognised swimwear must be worn at all times in the water.

Rash shirts are recognised as swimwear.

Infants are required to wear recognised waterproof Aqua nappies.

Unacceptable swimwear

Inappropriate swimwear includes and is not limited to:

  • Denim/cotton (including tee shirts)
  • Underwear
  • Street clothes
  • Street footwear
  • Sport/gym clothes

Recognised swimwear and aqua nappies are available for purchase at reception. We thank you for your cooperation and understanding.

Conditions of entry to the centre

  • There are signs, warnings, rules and instructions placed around the centre.
  • You and all your children under your guidance must comply and follow any instructions given to you by staff.
  • All children under the age of 10 must be supervised by a person 16 years and over at all times.
  • All children 5 years and under must be within arms-reach of an adult at all times.
  • Spectators must pay the applicable fee to gain entry to the controlled areas.
  • Prohibited items are not permitted on the premises. This includes but is not limited to scooters, skateboards, tennis balls, footballs.
  • Service animals only are allowed in the centre.
  • Alcohol and drugs are prohibited on the premises and we will refuse entry to anyone under the influence.
  • Video cameras, still cameras and mobile phone cameras are not permitted without the prior consent of management.
  • There is no smoking permitted in any internal area of the centre or within 10m of any external entry.
  • Foul, abusive or inappropriate language or anti-social behaviour will not be tolerated.
  • Commercial fast foods are not permitted in the centre.
  • Only staff or contractors approved by management are permitted to conduct learn to swim, private swim lessons and coaching sessions or other commercial and/or business activity and/or enterprise.
  • Customers enter the centre at their own risk. Customers release the centre from any and all injury that may be sustained whilst they (are) on site, and consent to receiving any medical treatment that centre staff may reasonably consider necessary or desirable in the event that they suffer an injury whilst at the centre
  • Customers who ignore the Conditions of Entry will be asked to leave.

Conditions of entry to the gym

Only applicable to Cook and Phillip Park Aquatic and Fitness Centre, Gunyama Park Aquatic and Recreation Centre, Ian Thorpe Aquatic Centre and Victoria Park Pool.

  • Under 12 years of age is not permitted in any area.
  • All children between 12-15 years must be supervised by a person 16 years and over at all times.
  • Children aged 16 years and over can use the gym independently.
  • Unauthorised personal training is not permitted.
  • Use equipment only after demonstration by a qualified staff member.
  • Membership cards/bands and/or entry tickets must be presented upon request by staff.
  • Wear appropriate comfortable clothing, eg shorts and t-shirt or fitness attire. No bare chests or jeans are allowed.
  • Fully enclosed footwear must be worn in all areas at all times.
  • No bare feet (with the exception of yoga, pilates etc), thongs, sandals or slides.
  • Food is not permitted in any area.
  • Equipment must be wiped down after use using towel or hygiene wipes.
  • Please consider others and share equipment.
  • Please do not spit or use coarse language.
  • Please use lockers to secure your valuables.
  • Customers must vacate all fitness centre areas 10 mins prior to advertised closing time.

Learn to Swim Enrolment Terms and Conditions

All membership conditions have been established to ensure maximum enjoyment and usage of the Centre by all aquatic and fitness club members. On acceptance by the Centre of this agreement you will be referred to as a ‘member’ and have the usage rights and obligations as detailed below.

1. Legally Binding Agreement

I understand that this agreement is legally binding whether my use of the facility and its service is determined and paid on a yearly, monthly, fortnightly or individual basis. I acknowledge that increases in periodic payments may occur however members will be a given a minimum of 30 days written notice.

I understand that my membership agreement is with Belgravia Leisure. Belgravia Leisure or its management provider may change direct-debit providers upon providing me with 30 days notice.

2. Membership Cancellation

The Centre reserves the right to cancel this membership agreement and request return of membership card at its discretion.

Cancellations of a Learn to Swim direct debit agreement can only occur after 6 successful fortnightly debits.

Members who are enrolled in Learn to Swim as part of a Family Membership are obliged to adhere to the Learn to Swim Terms and Conditions and as such cancellations can only occur after 6 successful fortnightly debits. minimum of 14 days notice has been provided.

Upfront membership fees are not refundable.

Members may only cancel membership prior to completing 6 debits in the following circumstances:

The member becomes seriously ill, permanently injured or medically disabled or moves/relocates more than 30km away. In such an event the Centre shall have the right to require and verify reasonable evidence in writing of the change of circumstances.

The member does so within the 7 days ‘cooling off period’ from the date of enrolment.

Cancellations will not be processed while the membership is suspended or if the account is in arrears.

3. Membership Suspension

Suspension privileges are available depending on your type of membership. All eligible members must apply in writing for suspension by completing a membership amendment form in Centre. Suspensions cannot be back-dated at any time.

A member cannot submit a suspension request and cancellation at the same time. Learn to Swim members are entitled to suspend their enrolment for a minimum of a 1 week and a maximum of 6 weeks per year with 14 days notice. This is in addition to the 4 week program closure during December/ January period.

Suspensions will not be processed if the account is in arrears.

4. Unavailability of Facility or Services

The centre reserves the right to amend change or cancel lessons at any time with no notice. The centre reserves the right to change instructors at any time with no notice. I agree to accept the fact that a particular facility or service within the Centre premises may be unavailable at any particular time due to prior booking, mechanical breakdown, fire, act of God, loss

of lease, catastrophe, or any other reason. Further, I agree not to hold the Centre responsible or liable for such occurrences.

5. Hours of Operation

The Centre reserves the right to vary, add or eliminate from time to time any of the particular facilities or services provided by the Centre. Please refer to current operational information displayed within the Centre.

6. Missed Lessons

No refund is given for missed lessons and make up lessons are not provided. In the event of long term illness or injury, suspension of direct debit payment may occur upon presentation of a medical certificate or at the Centre Manager’s discretion, any suspension or cancellation will not be granted retrospectively.

Please respect our precautionary health rules and refrain from lessons if your child or you (including aqua baby program) are suffering from the following:

Any contagious disease e.g conjunctivitis, rubella - refrain from swimming for 1 week.

Flu, fever, head cold, runny infected noses, sore throats, cold sores - refrain from swimming for 1 week.

Vomiting, diarrhoea, ringworm, head lice and urinary tract infection - refrain from swimming for two weeks.

7. Pool Surrounds

For hygiene reasons, all patrons are asked to shower before using the pool.

Parents and Guardians must ensure that children 5 years and under are within arms reach of an adult at all times.

Children under the age of 10 years must be supervised by an adult at all times and will not be admitted to the Centre without an accompanying adult.

Parents and guardians must abide by the swim school hand over policy. Any negligence in this will result in a written warning.

Appropriate swimwear must be worn at all times. This includes the ‘Happy Nappy’ for babies in our Learn to Swim classes.

Ball games, rough or dangerous play (pushing, back flips, bombing, etc) are prohibited.

Glass or other dangerous items are not permitted in the pool or around the pool grounds.

Eating or drinking in the pool is prohibited.

Diving is only permitted in a depth greater than 1.8m. Please check signage to ensure depth is adequate.

8. Exclusions

The rules and policies of this Centre are put in place to ensure the comfort and safety of all patrons. The Management reserves the right to remove patrons who disobey the Conditions of Entry, refuse to follow the direction of staff or who display inappropriate or anti-social behaviour.

In the case of serious offences or criminal activity, police will be notified and management reserves the right to refuse entry in the future.

9. Direct Debit

Our facility uses DebitSuccess to manage the Direct Debit payment system. All debits are processed every fortnight from the account/credit card that you nominate upon setting up your membership. Please check all Direct Debit documentation for further information. We do not accept American Express, Diners or Non-Australian accounts.

10. General Rules

It is the responsibility of the participant to advise staff or any serious or pre- existing injuries or medical conditions before exercising.

Smoking and/or the consumption of alcohol is not permitted in this facility.

Where lockers are provided, all care and no responsibility is taken for items contained within the lockers.

Bikes are not permitted within the facility. Bike racks are available at the front entrance. You will require your own lock.

Pets or animals are not permitted in the Centre with the exception of guide/ companion dogs.

The use of cameras and mobile phones are not permitted in change rooms. Any use of photography, audio or video equipment must be authorised by management.

11. Family Membership

All members must be living at the same residential address and provide appropriate documentation as proof of such.

Membership for children in Learn to Swim is subject to availability and is limited to one lesson per week. Additional costs apply for further lessons.

Members who are enrolled in Learn to Swim as part of a Family Membership are obliged to adhere to the Learn to Swim Terms and Conditions and as such cancellations may only be processed at the end of a block when a minimum of 14 days notice has been provided.

Family Membership only includes children’s Learn to Swim and does not include Squads or Adults Learn to Swim.

All family membership fees must be paid via direct debit from one account.

If a suspension is requested it applies to entire membership and we must receive 2 weeks written notice in Centre.

Family programs are subject to availability and some programs will require a booking.

12. Release

Patrons enter the facility at their own risk and accept that management; its employees, contractors, agents, Belgravia Leisure and the City of Sydney will not be liable for any injuries that may be sustained whilst at the facility. Patrons consent to receiving any medical treatment that staff consider necessary.

13. Child Protection

Our facility will uphold practices that promote the safety, welfare and wellbeing of children and young people. All members and guests must behave accordingly.

Ongoing payment Terms


When paying via direct debit the responsible member must complete 6 successful debits before they are allowed to request cancellation from swim school, all cancellations must be submitted as per the Direct Debit Terms and Conditions. If debits are unsuccessful on an ongoing basis the student will be removed from their lessons. Members who choose to pay upfront will be committed for a 12 week period, or the remainder of the block in which they are attending. Full payment for each block to be

attended is required on commencement of this membership type and re-enrolment into each block is required before commencement.

Membership and Debit Success

CLICK HERE to view 360 membership and third-party debit partner, Debit Success', Terms and Conditions